Privacy & Cookies Policy

Privacy statement

The ‘received a questionnaire’ and ‘NHS Trust FAQs’ pages explain how personal data is used for the NHS Patient Survey Programme. For more information on how CQC processes personal data and your rights please see the CQC privacy notice.

For more information about how the NHS trust that provided/provides your care processes your personal data please see their website or contact them directly.

Cookies

We use cookies on our website to make your experience as easy and simple as possible.

Cookies are small data files that we place on your computer. They improve your experience by measuring how you use the website so we can make sure it meets your needs.

Cookies do not identify you personally.

Hotjar

We also run Hotjar to gather data on where users are clicking on pages, how they are viewing single and multiple pages, and to ask simple polls. These cookies record if a user has answered the question or hidden the notifier, so that it stays hidden on all pages.

Types of cookies and what they do

The below provides some information on the cookies which we use on our website:

_ga: Google Analytics. This helps us count how many people visit the website by tracking if you’ve visited before. Expires: 2 years

_gat_UA-8492113-3: Google Analytics. Used to throttle request rate. Expires: 1 min

_gid: Google Analytics. Used to distinguish users. Expires: 24 hours

CookieControl: It controls the appearance of the cookies consent banner. Expires: 1 year

Name: _hjDonePolls. Purpose: Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. Expires: 365 days

Name: _hjMinimizedPolls. Purpose: Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. Expires: 365 days

Name: _hjDoneTestersWidgets. Purpose: Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. Expires: 365 days

Name: _hjMinimizedTestersWidgets. Purpose: Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.Expires: 365 days

Name: _hjIncludedInSample. Purpose: Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Expires: 365 days

Managing the cookies on your computer

You can restrict or block cookies set by our website and others by changing the settings in your browser. Doing this however, may impact the way our website works for you in the future.