About us

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

To read more about the CQC, our purpose and role visit: https://www.cqc.org.uk/about-us/our-purpose-role/who-we-are.

NHS Patient Survey Programme

The NHS Patient Survey Programme is delivered by the CQC on behalf of NHS England and the Department of Health and Social Care. The Survey Coordination Centre, located at Picker Institute Europe, coordinates the NHS Patient Survey Programme on behalf of CQC.

For queries relating to the Adult Inpatient, Maternity, Children and Young People’s, Community Mental Health and Urgent and Emergency Care Surveys, please contact the Survey Coordination Centre for Existing Methods at Picker.

Email: team@surveycoordination.com
Telephone: 01865 208127
Postal Address: Survey Coordination Centre, Picker Institute Europe, Suite 6, Fountain House, 1200 Parkway Court, John Smith Drive, Oxford, OX4 2JY, UK

This website provides information that aims to help healthcare organisations and approved contractors run surveys from the programme. It also provides information to members of the public that have received a questionnaire.

For more information about the NHS Patient Survey Programme, visit: