Privacy & Cookies Policy

Privacy statement

The ‘received a questionnaire’ and ‘NHS Trust FAQs’ pages explain how personal data is used for the NHS Patient Survey Programme. For more information on how CQC processes personal data and your rights please see the CQC privacy notice.

For more information about how the NHS trust that provided/provides your care processes your personal data please see their website or contact them directly.

Cookies

We use cookies on our website to make your experience as easy and simple as possible. We currently only use functional, analytical and performance cookies. Cookies are small data files that are placed on your computer by our website. They improve your experience by helping you to navigate the website efficiently. They also provide us with analytical data to track site usage and count page views.

Types of cookies and what they do

The below provides some information on the cookies which we use on our website:

_ga: Google Analytics. This helps us count how many people visit the website by tracking if you’ve visited before. Expires: 2 years

_gat_UA-8492113-3: Google Analytics. Used to throttle request rate. Expires: 1 min

_gid: Google Analytics. Used to distinguish users. Expires: 24 hours

CookieControl: It controls the appearance of the cookies consent banner. Expires: 1 year

Name: _hjDonePolls. Purpose: Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. Expires: 365 days

Name: _hjMinimizedPolls. Purpose: Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. Expires: 365 days

Name: _hjDoneTestersWidgets. Purpose: Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. Expires: 365 days

Name: _hjMinimizedTestersWidgets. Purpose: Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.Expires: 365 days

Name: _hjIncludedInSample. Purpose: Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Expires: 365 days

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

By clicking Accept all on the cookie banner, you are agreeing to our use of cookies.

About this statement

This privacy statement only covers this website (nhssurveys.org). Our website contains links to other websites. When you use these links, you should read their own privacy notices.