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Title:Feeling better? Improving patient experience in hospital 
Overview:This report, published by the NHS Confederation, looks at what we know about improving patients' experiences of hospital care and shares the approaches of both UK and USA hospital providers that have made significant progress in providing services that are truly patient centred. It also details emerging evidence that hospital boards can achieve better outcomes across their whole organisation when patient experience is a priority. 
Author:The NHS Confederation 
Publisher:The NHS Confederation 
Date Published:December 2010 
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