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Title:Increasing response rates amongst BME and seldom heard groups - literature review 
Overview:As part of the development work for the 2007 National Inpatient Survey the Acute Coordination Centre have reviewed literature relevant to increasing response rates amongst BME and seldom heard groups. A summary of this document can be found here. 
Abstract:This report presents the findings of a literature review on increasing survey response rates amongst Black and minority ethnic and seldom heard groups. It has been prepared by the Picker Institute Acute Co-ordination Centre on behalf of the Healthcare Commission as part of the development work for the NHS acute patient survey programme. The response rates for the NHS inpatient surveys are reasonably high for a postal survey (63% in 2004 and 59% in 2005). Variations in response rates between different sub-groups have however been identified. For example, response rates amongst young people and amongst Black and minority ethnic groups are particularly low. These findings have generated concerns about the extent to which the survey results are representative of the views of certain groups. In the context of evidence that it is these same groups that experience most difficulties in terms of accessing health services, these low response rates demand attention. This review identifies a range of difficulties in including certain groups in health postal surveys. There remain, however clear reasons for continuing to use standardised instruments for measuring patient experience. 
Author:Helen Sheldon 
Publisher:Picker Institute Europe 
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