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Title:Understanding what matters: A guide to using patient feedback to transform services 
Overview:This is a best practice guidance published by the Department of Health which sets out the key principles for collecting and using patient experience feedback to drive improvements in the quality of services. It has been co-produced with NHS organisations pioneering this approach, to support the embedding of patient insight within everyday practice. 
Location:None specified 
Publisher:Department of Health 
Date Published:May 2009 
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