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Title:Using patient feedback: a practical toolkit 
Overview:The guide explains the principles of gathering patient and service user feedback and then outlines what to do with the feedback in order to bring about improvements to healthcare services. The guidance is based on what patients say is important, and what healthcare staff tell us works. 
Abstract:The publication is comprised of a number of sections. Each one gives you an outline of the topic as well as practical tools and resources to support implementation: 1 Introduction 2 What patient feedback is and how you can obtain it 3 Understanding findings from your surveys 4 Sharing feedback 5 Action planning for improvement 6 Getting key stakeholders involved 7 Useful tools Where it works Case studies from a range of organisations 
Location:None specified 
Publisher:Picker Institute Europe 
Date Published:June 2009 
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