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Title:Newsletter: Information and communication on the process of care 
Overview:Improving Patients' Experience is a newsletter published monthly by Picker Institute Europe. It is produced in response to the NHS Patient Survey Programme for Trusts looking at ways to improve the quality of services they provide. This newsletter is designed to inspire changes in practice and to promote the sharing of good ideas. Each issue will focus on a particular aspect of patient care. The theme for Issue 3, January 2003 is Information and Communication on the Process of Care. It covers the main issues from the National Inpatient Survey, suggestions for improvement and examples of good practice on this area. Future issues will look at other aspects of information and communication in more detail. 
Abstract:None specified 
Category: 
Location:None specified 
Author:Danielle Swain 
Publisher:Picker Institute Europe 
Date Created:January 2003 
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