Have you received a questionnaire?
If you have recently visited your local hospital or other healthcare organisation, you may have received a patient questionnaire in the post. The questionnaire is being sent to patients as part of a survey to find out more about your experiences of using healthcare services. The questionnaire asks you a range of questions about what happened during your visit. It gives you an opportunity to tell us what your experience was like and how it could be improved for patients in the future.
The results of the survey will be used to help your local healthcare organisation understand areas where their services could be made better for patients.
They will also be used by the Care Quality Commission (CQC) to build up a picture of what NHS services are like across the country, which organisations are doing better than others, and where the weaker ones need to improve. The Care Quality Commission is the independent regulator of all health and adult social care in England.
If you would like to learn more about the NHS national patient survey programme, of which your questionnaire is a part, you can download a Factsheet for more information.
If you would like to learn more about what your local healthcare organisation does with the findings of the survey of which your questionnaire is part, you can download a Factsheet for more information.
If you have any questions about how to complete the questionnaire or want to ask more about the survey please contact the helpline number that is given on the questionnaire and the letter that came with it. If you have misplaced this letter contact us and we can assist you by providing this information or the details of a person in your local healthcare organisation to contact.